Wallet FAQs

Ease One Pay wallet is an easy way of paying online for all your trips with Ease One Pay.
1. Attractive promotions
2. No hassle of cash #Cashless
Every Ease One Pay customer is by default eligible for Ease One Pay Wallet. Just sign up with Ease One Pay and start using Ease One Pay Wallet.
There are two ways to recharge a Ease One Pay Wallet
1. Logging in your account via our website
2. Sending a SMS to 99200 333 55.
Format : “Recharge ” and send this to 99200 333 55, where amount is the value you want to recharge.
If you have any balance in your Ease One Pay wallet, it will get automatically adjusted against your future trip fares.
No, there is no validity period / expiry associated with the balance available in your Ease One Pay wallet. You can use it at any point of time. However, the amount which is credited as part of promotional campaigns will carry certain validity period as mentioned in the campaign.
Sorry! Balance from one Ease One Pay Wallet cannot be transferred to another.
Log-in to your Ease One Pay Account via our home page and switch to Wallet tab. You would see your balance amount. You can also check out the same using wallet screen of our Ease One Pay App.
Ease One Pay Wallet is absolutely free for our customers and you are not charged any money for using the same.
Yes, you can add upto a maximum of Rs. 50,000 against each recharge request. The balance in the Ease One Pay Wallet, at any given time, shall not exceed Rs. 50,000.
At times, it can take upto 48 hours for the recharge to go through. In case, you don’t see your recharge amount reflected in your Ease One Pay wallet within 48 hours of making the recharge, please contact us via our CC at 4410 4410
Once your transaction is successful, cashback will be credited in your wallet within 24 hours.
Ease One Pay will try to adjust the balance as much as possible against the trip fare (or any dues, if present). Remaining trip fare will have to be paid in cash.

Terms & Conditions

Ease One Pay wallet saves you from the hassles of handling cash. You can load value in your Ease One Pay account as a prepaid balance which can be used only for Ease One Pay services.

Balance in Ease One Pay Wallet does not bear interest. Offer of cash-back may be changed/withdrawn by the Management without prior notice.

Available balance in Ease One Pay Wallet will be forfeited if no orders have been placed for one year from the date of last order.

Amount credited in wallet by Ease One Pay in connection with any promotional/marketing campaign is non-refundable and may expire as per applicable terms.
Ease One Pay has the sole discretion for rewarding the Ease One Pay Wallet user with promotional offers, points, monitoring and/or temporarily suspending the Ease One Pay Wallet.
Management reserves the rights to amend, modify or withdraw these terms at any time without prior notice.
Available balance in Ease One Pay Wallet will not be refunded either in cash or bank account and can only be used for Ease One Pay services.